Patch Customer Retention | All Your Retention Tools. One Login After 12 years of helping businesses “Patch” their leaky customer buckets, CityGro is rebranding to Patch Retention, a full-service Customer Retention software designed to increase retention rates and maximize customer lifetime value. With this brand comes an elevated look, a completely redesigned management portal, along with brand new tools and features. These updates make Patch a one-stop shop for everything Customer Retention. Patch Features: An All-New Management Portal Enhanced Email and SMS Editor Customer Segmentation via RFM Analysis (Recency, Frequency, and Monetary Values) An all-new Loyalty & Rewards Widget Enhanced TextChat Refocused Dashboards Reviews and Referrals Conversion Metrics One-click Shopify Integration Existing Accounts will be transitioned over to the new management portal over the next 6 months. If you have an interest in learning more about the new Patch features or want to talk about transitioning sooner, please contact Patch at success@patchretention.com.