Hard skills get candidates noticed by employers, but it is the soft skills that get people hired - or promoted. We provide a soft skills education and analysis service for people in the call center community. The Answers we provide are specific to an individual and a call center position. The Answers cover 28 soft skills broken down into 4 categories and delivered to help an individual understand their strengths, and areas of development to improve in their current position, write a more effective resume or be better prepared for behavioral interviews. Our Answers come with tips and video instruction ready for you each time you login. Identifying and understanding your soft skills and how they relate to you to create a resume or prepare for an interview is hard work. Our Answers are organized and categorized to make learning easier and - fun. Ok, maybe the work is not fun, but the result will be a better educated and confident YOU!