OVERVIEW For 18 years, Global One has been providing voice and data telecommunication services to businesses across North America, backed by extraordinary client care! Regardless if you are a small business or large enterprise with multiple locations, our dedicated team of professionals will help you design, implement and manage the telecommunication services your business relies on. Global One is a team, and the goal of our support is success – success for our clients, for our team and everyone we interact with every day. Our clients view us as part of their team, and we view them as part of ours. When our clients win, we win!! Our customers understand that we stand behind the commitments we make. Our services and solutions are backed by guarantees designed to make dealing with us a unique experience. Over the years, our industry has changed greatly, but what will never change is our belief that everything we do must deliver “WOW” through service, each and every day. Simply doing a good job isn’t enough for us. We make our mark by practicing WOWism! Quality, Value and Unique Service We are not here to sell you just anything. We are here to add value to your organization and develop a long-term business relationship. We design and tailor a solution that is unique to your business requirements. We evaluate your current infrastructure, along with your goals, budget and timelines. Global One truly values your business and we will only serve you in excellence. Dedicated Customer Support Our customers will have a single point of contact to oversee the delivery of their solutions. You will never be a number, you will always be our first priority! Guaranteed Delivery Date We will confirm with you a firm installation date that you can hold us to. Vision, Mission & Values Vision To deliver “EXTRAORDINARY” through service. To provide the best customer service possible. Mission To provide the best customer service possible while connecting people with their world, and do it better than anyone else. Values Integrity – reputable, trustworthy and known for being reliable. Care – sensitive to the needs of our customers, who can call us any day, any time. Commitment – a passionate determination for achieving goals. Accountability – friendly and experienced staff who takes ever task seriously and ensures its completion. Empowerment – proactively provides support and understands the customer’s vision and strategic plan. Mutual respect – acknowledges and celebrates the knowledge and achievement of others, and sensitive to other people’s rights, customs and wishes.