There are numerous vendors in the marketplace claiming to provide “solutions” that will improve outcomes and reduce expenses; most provide minor or temporary improvements at best. The lackluster results are due to several factors, including inaccurate and insufficient measurement models, lack of expertise in healthcare and advanced mathematics, and the absence of comprehensive knowledge in caring science. Healthcare Environment is different. We have a 20-year track record of working with organizations to improve patient care, increase nurse satisfaction, and decrease operational expenses. Healthcare Environment has worked with more than 400 healthcare organizations in 35 countries. In every engagement our work has resulted in significant cost savings while improving patient outcomes. One thing has become crystal clear in 20 years of study: in all of our work to improve healthcare outcomes, we invariably identify numerous practical factors that determine the quality of any outcome, but no factor is as important as the disposition of your staff. Healthcare Environment's Profile of Caring® instrument is a 35-item assessment that has proved to be valid in 13 countries using the most rigorous scientific methods. It is used to predict staff outcomes and to predict patient outcomes, and is the basis for the multi-dimensional models we produce that provide reliable information for use in operational refinement at the unit level. Leaders use the analytic results to create action plans to proactively improve outcomes. One of the most significant advantages of our approach is the use of dynamic and contextual models. Models used in other healthcare systems to manage risk are static and quickly lose relevance. The pace at which change occurs in healthcare requires organizations to be agile to ensure success. Our ability to augment existing systems with dynamic and contextual analytic solutions is a key differentiator in the delivery of optimal patient outcomes.