Every healthcare organization is unique – cookie cutter solutions don’t work. It is only through a long-term plan of assessment and thoughtful execution than an organization can realize a cultural change in customer service. Our consulting not only strategically focuses on moving the satisfaction needle, but is designed to fit your culture. With over 250,000 Healthcare Mystery Shops and 500,000 employee service evaluations, Perception Strategies is a proven leader in patient and consumer perception research. We create customized healthcare secret shopping studies preferred by some of the best healthcare systems in the country – The Cleveland Clinic, Johns Hopkins, Northwestern Memorial, Henry Ford and many more.