CCI is Africa’s leading international and domestic business process outsourcer or BPO, providing outsourced customer contact services for clients all over the world. From our state-of-the-art call centre’s our teams provide BPO services to domestic & international clients that include sales, customer service, webchat, Level 1 & 2 technical support, collections, retention, translation and blended multi-channel contact centre engagement. We work with clients to improve core KPI’s which range from CSAT, NPS, Conversion & Retention rates, First Call Resolution (FCR) & AHT. CCI supports some of the world’s leading brands, in mobile, fixed line, broadband, technology, telecommunications, media, energy, utilities, insurance, retail, e-commerce , travel & leisure & financial services. CCI have service delivery centers in Durban & Johannesburg in South Africa & multiple sites in Nairobi Kenya. Mark Chana is the Managing Director of CCI South Africa, and he is also Chief Operating Officer of CCI Global.