Experience Renewal Solutions (ERS) is an innovative research organization with focused expertise in the areas of Customer Experience Mapping, design and consultation and technology-enabled Shopper Marketing Insights. ERS has an earned reputation in integrated Qual/Quant Market Research, Ethnography and Retail Eye Tracking. Our client list contains many of Canada’s finest financial institutions, retailers, brands and service providers. Built on the core values of flexibility, curiosity, innovation and implementation excellence, ERS has become known for creativity and leadership in the customer experience and shopper insights’ disciplines. ERS has an established full service office in Toronto augmented with consulting and contract staff across North America.