Customer service transformation through care automation, analytics and knowledge management The need to support customers as they buy, use and maintain their wireless products and services has never been greater. However, with customer profitability under constant pressure, organizations must look to prioritize their customer service investments in ways that reduce cost without compromising customer satisfaction. That’s why we help our clients to build more effective customer service strategies; empowering customer service channels with the knowledge and tools they need to protect profitability and preserve loyalty as they help customers to buy, use and maintain their wireless products and services.