Why Do Property Managers Choose Latchel For Virtual Concierge & Emergency Hotline Call Center Services? Property managers build their portfolios when they focus on growth activities. Handling maintenance issues interrupts from that and can cause stagnation in portfolio growth. Even worse, when it interrupts a good night's sleep and leads to an unproductive day. Property managers choose Latchel because instead of waking you up at 3am, your tenant calls Latchel. We take your tenant through an emergency diagnostic process and then troubleshoot their issue over the phone to prevent an unnecessary visit from a contractor. We are the ONLY maintenance coordinators with a patent pending technology that improves our accuracy and ability to help tenants resolve emergency issues fast. If we determine that your tenant is having a true emergency, we'll dispatch the best vendor for the job. We dispatch immediately and our vendors do the minimum amount of work necessary to prevent property damage or fix habitability issues. What qualifies as an emergency? 1. Leaks that cause property damage 2. No functioning toilets in the house 3. No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present) 4. No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present) 5. Security and safety issues (broken windows, open doors) 6. Electrical outages, not caused by the power company, and loss of power to medical equipment 7. Life threatening emergencies and gas leaks may be directed to 911 or the gas company