We are passionate about the use of technology to meet your clients’ needs when they contact the call center. Service interruptions will lead to customer frustration and money loss to your enterprise. The key to assure uninterrupted service is the use of hosted solutions and / or regular system maintenance conducted by experts. AMX’s Technical Support Benefits: • 24-by-7 dedicated resources. • Access to certified experts. • Scheduled maintenance based on task scheduling. • Configuration check and application set up. • Troubleshooting based on defect reporting. • Regular database maintenance, backup and indexation. • Support ticket opening with Nice. AMX Solutions is a Genesys and Nice associated VAR and has gained a wealth of experience in the design, development, deployment and technical support of the Nice and Genesys Suite. Because of this experience, we have been able to develop projects in Puerto Rico, Colombia, Costa Rica, Santo Domingo, Guatemala, Jamaica, and Argentina. Our training has earned us a reputation as one of the few worldwide experts in using VxML for deployment application over many Voice Portal platforms.