Artificial Intelligence in Practice - Mailytica's AI E-Mail Bot E-Mails are time consuming and often an unautomated task in today's business world. Many E-Mails, especially in customer service, also have a very repetitive character, the same inquiries are repeated regularly. Which customer doesn't appreciate it when he gets a detailed and individualized answer to his questions after a very short time? This is exactly where the AI from Mailytica creates immense added value and delights customers worldwide in almost every conceivable industry. Mailytica's E-Mail automation solution uses Artificial Intelligence (AI) and Natural Language Processing (NLP) models and algorithms to understand incoming messages. On the basis of this understanding of the text, the corresponding assignment to a topic, the so-called classification, takes place. The E-Mail is then automatically forwarded to the right person (AI E-mail Routing) or the AI E-Mail Bot suggests a suitable answer.