The digital revolution brought a fresh problem that current automated systems cannot solve, and that is - how do we treat online shoppers the same as physical world shoppers. The one thing that is missing from the digital environment is the Human Touch. The LOR Technologies team has realised this a few years ago when they experienced the same thing and decided to build a solution that bridges the digital divide. LIVE ONLINE RETAIL or LOR as we like to call it is designed to replicate the physical world seller behaviors so that online shoppers can experience the same human touch in the online eCommerce space. LOR is not a normal online chat widget nor is it a Chatbot driven by AI and Machine learning. LOR allows your systems and business processes to follow your buyers or customers normal browsing behaviors and then engage the buyer before they have even considered submitting a online lead in the shape of forms or emails. LOR speeds up the selling cycle by engaging buyers at a critical decision points with a real person chat that provides that critical human interaction. LOR extends the retail engagement beyond normal retail hours because it is mobile, making your 9 hour retail shop a 24 hour retail shop. LOR is live, it tracks the movements of the buyers looking at your stock in the online showroom at that very moment, every movement on the dashboard is a real person looking at a stock item, and it’s instant! Hence the name Live Online Retail (LOR). The LOR technology is so unique that we have applied for patent rights in global territories: US Patent no. 10 521 840 European Patent Application No. 14866797.5 South Africa Patent No. 2016/04634