. World Class Service is dedicated to helping organisations deliver outstanding service. We provide a clear way for organisations to improve customer service - something which is often perceived as difficult to do, as it is a 'fuzzy' area and difficult to quantify. We operate a system that provides clarity on current strengths and weaknesses in your business by providing the tools for independent and neutral assessment. We are wholly committed to improving the experience for the customer as the basis for competitive advantage. Service has a key role to play in this business approach and World Class Service Ltd is working with organisations to help establish respect for this undervalued craft. We provide workshops, audits, management development, business planning, network meetings, feasibility studies and operational plans in relation to customer service improvement. We use the latest research and online resources to keep our clients ahead of the competition We believe customers buy expectations and experiences not products or prices.