The Success League works with executives who are ready to build and develop a top performing customer success team. PLAN - Customer success KPIs like churn, expansion revenue and customer satisfaction are a critical part of your business model. We can help you be sure your revenue and staffing plans are consistent with industry standards and will enable you to scale your business. SCALE - Once you've figured out your customer success metrics and model, you need the tools to ensure your success team can achieve their goals. We work with you to design processes that scale, build playbooks your team will use, and select the technology that drives it all. TRAIN - Customer success professionals have diverse backgrounds and come from sales, support, product and project management. We deliver the training to help your team understand best practices, deliver a consistent customer experience, and become top performers.