I offer a unique and exclusive approach which allows hospitality oriented companies achieve greatness by creating an integrated, multi-dimensional operating strategy that focuses on the end-to-end guest experience which: * Moves your Operations team to the forefront of your business * Allows you to work together as one dynamic team and not in silos * More effectively MONETIZES your experiences, products, and services This strategy works in any business environment. I successfully applied these tactics to stores, restaurants, attractions, special events, & many other operating areas throughout my 30+ year career as a theme park executive with Walt Disney World and now I’m doing it for hospitality companies around the world. Let me help you apply these same principles to your organization so that you can get to #1. Do you see amazing opportunities and potential for your company? Do you have a big vision and aggressive goals but are struggling with getting your operating team to deliver? Do you have incredible products and services but they are not selling like they should? Is your infrastructure inadequate and not equipped to support your needs today or in the future? Contact me. I can help! I offer 3 customized services designed to help you become the best: Customer Service Experience Transformation * Turn lukewarm customers into raving fans * Turn lagging sales into sustainable revenue streams Total Operations Team Alignment * Turn departmental silos into synergy * Turn conflict into cash flow Organizational Design * Turn your struggling organizational platform into one that’s flexible and nimble * Turn your failing infrastructure into a world-class operation and drastically grow your business Want to learn more? Reach out and let's chat! "Robert is a holistic thought partner who can look beyond his own responsibilities to offer creative solutions to benefit the entire organization", Teresa Kennedy, Chief Operating Officer, Jacksonville Zoo and Gardens