Procesa UK Ltd specializes in identifying, evaluating and resolving issues arising from the intersection of technology and business: we aim at optimizing the application of technology in meeting business objectives. We help our customers to take proactive steps to address performance issues that impact service delivery, and implement actions to maximize efficiency, increase performance, improve customer satisfaction and reduce costs. We have more than 25 years of experience transforming organizations, solving tough challenges by developing and implementing best practice. We can turn extra-ordinary and complex initiatives into realistic customized delivery plans by applying proven techniques, adopting a well-structured approach, inspired by ITIL, MSP, Prince2 and Agile. Through industry expertise and insights, we identify key issues and create strategic responses. We provide an insightful independent perspective, challenging established opinions and practices if necessary, while proposing practical alternatives.