Quality Approach is a group of highly motivated and creative professionals concentrating their expertise in the field of marketing research. QA is located in the heart of historic downtown Redlands, California and continues its 20 year tradition as an industry leader. The QA mission is to improve overall sales and customer service using an integrated and comprehensive method utilizing mystery evaluations, service and sales training, management coaching, and anything specific your business may need. QA is a finely-tuned team of professionals ready to serve you.